Warranty, Returns & Refunds 



Terms and conditions of the sale

1. Format of the Contract


1.1 These terms of sale apply to all goods supplied by ZEFA Trading Company Ltd (hereafter known as The Supplier).

1.2 No contract exists between you and the Supplier for the sale of any goods until the Supplier has received and accepted your order and the Supplier has received payment in full (in cleared funds). Once the Supplier does so, there is a binding legal contract between us.

1.3 The contract is subject to your right of cancellation (see below).

1.4 The Supplier may change these terms of sale without notice to you in relation to future sales. Any changes made will be updated in these terms and conditions.


2. Description and price of the goods


2.1 The description and price of the goods you order will be as shown on the Suppliers website at the time you place your order.

2.2 The goods are subject to availability. If on receipt of your order the goods you have ordered are not available in stock, the Supplier will inform you as soon as possible and refund or re-credit you for any sum that has been paid by you.

2.3 Every effort is made to ensure that prices shown on the Suppliers website are accurate at the time you place your order. If an error is found, the Supplier will inform you as soon as possible and offer you the option of reconfirming your order at the correct price, or cancelling your order. If the Supplier does not receive an order confirmation within 14 days of informing you of the error, the order will be cancelled automatically. If you cancel, the Supplier will refund or re-credit you for any sum that has been paid by you.

2.4 In addition to the price, you may be required to pay a delivery charge for the goods.


3. Payment


3.1 There will be no delivery or dispatch until cleared funds are received.


4. Delivery


4.1 Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, the Supplier will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery.

4.2 Time for delivery shall not be of the essence. The goods may be delivered by the Supplier in advance of the quoted delivery date.

4.3 Goods bought before 2pm in working days will be dispatched on the same day, sometimes even goods bought after 2pm can be dispatched on the same day.

4.4 All goods should be inspected upon delivery before signing to ensure that the item has not been damaged during transit. If goods prove to be damaged, do not sign. Refuse delivery and contact us within 1 working day.

5. On purchases made before 2pm, we, (through our Couriers) strive to deliver your goods before 6pm the next working day, although this is not guaranteed.

6. We shall use reasonable endeavours to meet any date agreed for delivery. In any event, this is out of our direct control, therefore, ZEFA Trading Company Ltd shall not be liable for any losses, costs, damages or expenses incurred by the purchaser or any third party arising directly or indirectly out of any failure to meet any estimated delivery date.


5. Warranty


5.1 This is a RETURN TO BASE WARRANTY, All Batteries are warrantied against premature failure due to manufacturing or material defects only.

The Warranty does not cover Sulphation, Wear and Tear, Deep Cycling More than 80%, Overcharging, Physical Damage, Incorrect application. The Warranty is direct from the Manufacturer, the battery should be returned (at your own cost) with proof of purchase back to us to test the products.

The warranty does not cover your return postage costs.

The warranty period is to a max of 4 years or 200 cycles whichever occurs first for all leisure batteries.

*** All warranty claims will be tested first. ***



** If your warranty claim is accepted and a replacement battery issued to you, the warranty is now completed and will not be transferred to the replacement battery ""

The Warranty Does Not Cover

Sulphation, Wear & Tear, Deep Cycling, Overcharging, Physical Damage, Incorrect Application. Return postage costs. Any consequential losses you may incur.

Where any valid claim in respect of any of the goods which is based on any defect in quality or condition of the goods or their failure to meet specification is notified to the company in accordance with these condition, the company shall be entitled to replace the goods(or the part)free of charge, refund the buyer, the price of the goods (or a proportionate part of the price) but the company shall have no further liability for any loss, damage, profit, costs, expenses, return postage charges or any other claims to the buyer.

Don't USE or BUY our products for life saving machine and equipment or where life is on RISK.


6. Handling/Inspection of delivery


Handle Batteries with Care, Wear Eye Protection and Rubber Glove before handling, fitting or inspecting the battery.

Transportation: One should always use battery protective sheet or tray while transporting batteries.

Flooded Lead Acid Batteries: UN2794

VRLA (AGM & GEL) Batteries: UN2800





INHALATION - Remove from exposure, rest and keep warm. Obtain medical attention immediately

EYE CONTACT - Wash out with plenty of water for at least 15 minutes. Obtain Urgent medical attention

SKIN CONTACT - Remove contaminated clothing immediately and wash affected skin with plenty of water. Obtain medical attention

INGESTION - If the electrolyte has been confined to the mouth give large quantities of water as mouth wash ensuring that it is NOT swallowed. If electrolyte has been swallowed, give water to drink immediately. DO NOT INDUCE VOMITING. OBTAIN URGENT MEDICAL ATTENTION

BURNS - Apply sterile bandage. Obtain medical attention.


All products should be purchased and fitted by a qualified person having knowledge about these products; therefore, under no circumstances shall ZEFA Trading Company Ltd be liable for any consequential injury, loss or damage due to use, misuse or fitting, handling of the products supplied to the buyer.


7. Applicable Law: These terms of sale and the supply of the goods will be subject to Law of England and in the English courts will have jurisdiction in respect of any dispute arising from the contract.


8. ALL transit liability, goods damaged in transit, or any third-party damage, loss or injury due to goods damaged in transit should be claimed directly to the courier company. We will provide you courier booking details, therefore under no circumstances shall ZEFA Trading Company Ltd be liable for any consequential injury, loss or damage due to use, misuse or fitting and transit damage of the products supplied to the buyer or any third party.


9. All the products sold by ZEFA Trading Company Ltd (including Batteries, Battery Chargers, etc.) should be purchased and fitted by a qualified person having knowledge about these products; therefore under no circumstances ZEFA Trading Company Ltd be liable for any consequential injury, loss or damage due to use, misuse or fitting & handling of the products supplied to the buyer.


10.0 Health and Safety (When Working with or near Batteries, and also when moving or handling them.


1. Wear gloves and suitable eye protection, preferably goggles or a visor.

2. Wear a plastic apron and suitable boots when handling battery chemicals such as sulphuric acid or potassium hydroxide.

3. Empty your pockets of any metal objects that could fall onto the battery or bridge across its terminals

4. Keep sources of ignition- such as flames, sparks, electrical equipment, hot objects and mobile phones- well away from batteries that are being charged, have recently been charged, or are being moved.

5. Use suitable single-ended tools with insulated handles.

6. Fit temporary plastic covers over the battery terminals.

7. Charge batteries in a dedicated, well-ventilated area.

8. Share the load with a workmate when lifting batteries- they can be heavy. Use insulated lifting equipment and check there are no tools, cables or other clutter you could trip on.

9. Wash your hands thoroughly after working with batteries, especially before eating, smoking or going to the toilet


And don't...........

1. Work with batteries unless you have been properly trained.

2. Smoke

3. Wear a watch, ring, chain, bracelet or any other metal item

4. Overcharge or over heat the battery- stop charging as soon as it is fully charged or get heated.

Returns & Refunds
Free Next Working Day Delivery

All orders on our free Standard Delivery service placed before 2pm will be dispatched the same working day . We do not deliver or dispatch at weekends or Bank Holidays. Any orders placed after 2pm on Friday and over the weekend will be dispatched Monday for delivery from Tuesday. All deliveries are carried out by a third party courier not ZEFA TRADING COMPANY LTD. We enjoy a success rate of 95% of orders arriving on time and whilst we do everything we can to avoid delays, invariably couriers can have delays with factors beyond our control; if and when we become aware of a delay regarding your delivery we will endeavour to inform you as soon as possible. 

Our Free Next Working Day Delivery covers most UK postcodes with the following exceptions:

AB, BT, DG, EH, FK, G, GY, HS, IM, IV, JE, KA, KW, KY, ML, PA, PH, TD, ZE.


We are unable to ship to the following post codes on any service but may be able to obtain a quote:



Delivery to outlying areas can in some cases take an extra days to reach you. You can always track your item.

If you have any further questions regarding your delivery please don't hesitate to get in touch.



you can return a product to us:

  • We  receive the returned product within 30 days following the date of purchase of the product;

  • The returned product is unused, in its original unopened packaging with any seal or shrink-wrap intact, with any labels still attached and otherwise in a condition enabling us to sell the product as new.


Returns procedure

In order to take advantage of your rights under this returns policy, you must: Arrange for the battery to be sent back to our premises. You can do this yourself using a nationwide courier. If the product is deemed faulty and a replacement sent free of charge if a product is being returned under guarantee. Should the product be found to be in good working order the item will be sent back to you and your guarantee continued from the original date of purchase.


We will give you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy excluding the costs of returning the product to us within 30 days of purchase.


Thank you for shopping with us!