Returns & Refunds
Returns & Refunds
Free Next Working Day Delivery
All orders on our free Standard Delivery service placed before 2pm will be dispatched the same working day . We do not deliver or dispatch at weekends or Bank Holidays. Any orders placed after 2pm on Friday and over the weekend will be dispatched Monday for delivery from Tuesday. All deliveries are carried out by a third party courier not ZEFA TRADING COMPANY LTD. We enjoy a success rate of 95% of orders arriving on time and whilst we do everything we can to avoid delays, invariably couriers can have delays with factors beyond our control; if and when we become aware of a delay regarding your delivery we will endeavour to inform you as soon as possible.
Our Free Next Working Day Delivery covers most UK postcodes with the following exceptions:
AB, BT, DG, EH, FK, G, GY, HS, IM, IV, JE, KA, KW, KY, ML, PA, PH, TD, ZE.
We are unable to ship to the following post codes on any service but may be able to obtain a quote:
GY, HS, IM, JE, ZE.
Delivery to outlying areas can in some cases take an extra days to reach you. You can always track your item.
If you have any further questions regarding your delivery please don't hesitate to get in touch.
you can return a product to us:
We receive the returned product within 30 days following the date of purchase of the product;
The returned product is unused, in its original unopened packaging with any seal or shrink-wrap intact, with any labels still attached and otherwise in a condition enabling us to sell the product as new.
In order to take advantage of your rights under this returns policy, you must: Arrange for the battery to be sent back to our premises. You can do this yourself using a nationwide courier or we can arrange this for you at a cost of £15. If a product is being returned under guarantee then this fee will be refunded if the product is deemed faulty and a replacement sent free of charge. Should the product be found to be in good working order the item will be sent back to you and your guarantee continued from the original date of purchase.
We will give you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy excluding the costs of returning the product to us within 30 days of purchase.